Orders And Returns


All Readymade and Giotto Oven products are handmade. If not in stock, there is a 6-8 week turnaround time from when the order is placed. Similarly for DIY Kits, if not in stock, turnaround time is 2 weeks.


Polito Wood Fire Ovens located in Melbourne, Australia ensure the quality of the products are investigated to be of the highest quality. The products are guaranteed in material quality and craftsmanship and we offer an ongoing support. 

Any product which is damaged via transport, wear and tear, abuse or misuse does not fall under product guarantee.

Keep note and record of the product guarantee as all manufactures will have a specific policy for the particular product. Polito Wood Fire Ovens, Jamie Oliver, Smoki, Zio Ciro, Falci Accessories.

If you have any questions about our guarantee, please e-mail: [email protected]


Our systems are efficient and super easy, we will confirm your order as soon as we get information including payment confirmation.

If the product you would like to order is not available and it is on backorder, we will ensure to keep your order as a priority to ship it out as soon as possible (we keep you updated).

The Polito wood fire ovens are handmade in Melbourne, Australia and have high-quality production.

All available products have an immediate shipment (2-5 days).


Polito ensures delivery cost is managed with the best in the industry for all home and commercial pizza ovens and DIY kits.

  • Melbourne
  • Adelaide
  • Brisbane
  • Perth
  • Sydney
  • Canberra
  • Hobart

For fixed price shipping, add the selected item to the cart, go to the checkout and enter your address for price confirmation. 

For products that are too big and bulky, different shipping conditions apply!

Please click on the product and below an automated email with instructions will appear.

For special delivery instructions, regional areas and international please send an email to [email protected] or phone

(03) 94606808.

  • Someone must be home to sign for the delivery or otherwise stated with special instructions
  • No delivery to P.O.Boxes or parcel lockers
  • Please ensure there is adequate access for the specific delivery requirement, e.g. street access for a pallet jack, no steps and wide opening. 

We will ensure the information on your order is processed as soon as the order is ready for shipment and your payment has been finalized. We will send you tracking information within 24 hours of your order been scheduled. 

Please contact us on [email protected] if you haven’t received your tracking information 


Please inspect your goods on arrival. If there is a sign of the damages please take photos and send them through to [email protected], also make a note on the delivery docket when signing. Let us know immediately of any damages.

Damaged items must be reported within 24 hours after receiving them or no claims will be accepted. Images must be provided for assessment. 

Original packaging must be retained for photographing and/or repacking. 

Damaged and faulty goods will be replaced or credited once returned to the factory/warehouse: 24 Tuscan Court, Thomastown VIC 3074.

Replacement items can only be delivered to the original address supplied by the purchasers.


Any cancellations of orders prior to shipping need to be notified immediately to void any administration fee.

When your order is shipped (the buyer) is responsible for any return shipping charges. We do not refund shipping.

Refunds will only be provided if the product has not been used and inspected by Polito.

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we offer store credit. We do not offer refunds. A credit, which can be used towards the next order will be issued and is valid for 12 months from the date of issue. No credit on shipping.


Please choose carefully as refunds are not normally provided where you simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.